Question 1

What is Magnetik Solutions?

Accepted Answer

Magnetik Solutions is a clean technology company specializing in advanced on-site waste treatment systems. We provide near-zero emission solutions for healthcare, industrial, and government facilities to safely process waste at the point of generation.

Question 2

How does magnetic gasification technology work?

Accepted Answer

Our MagnetGas system uses advanced magnetic field technology combined with controlled thermal processing to convert waste materials into inert ash and syngas. The process achieves complete sterilization while producing near-zero harmful emissions.

Question 3

What types of waste can your systems process?

Accepted Answer

Our systems can process biomedical waste, pharmaceutical waste, sharps, pathological waste, and various industrial waste streams. Each system is configured based on the specific waste types and volumes of your facility.

Question 4

Where is Magnetik Solutions headquartered?

Accepted Answer

Our primary North American operations are based in Edmonton, Canada, with additional offices in Montreal, Paris, and Chongqing to serve our global customer base.

Question 5

What industries do you serve?

Accepted Answer

We serve healthcare facilities, oil & gas operations, mining, agriculture, government and defense installations, and transportation hubs including airports. Our technology is adaptable to various industrial waste treatment needs.

Question 6

I am not in Canada. Can I still purchase your products?

Accepted Answer

Absolutely! While our primary operations are based in Canada, we deliver waste treatment solutions globally. Our technology is deployed in 6+ countries across North America, Europe, Asia, and the Middle East. Contact our sales team to discuss your international requirements and we will work with you to deliver the right solution for your facility.

Question 7

What is the difference between MagnetGas and Steam-Microwave systems?

Accepted Answer

MagnetGas is our flagship magnetic gasification system for comprehensive waste-to-energy conversion, ideal for high-volume facilities. Steam-Microwave systems use microwave-assisted steam sterilization for medical waste, offering faster cycle times for healthcare applications.

Question 8

What capacity systems do you offer?

Accepted Answer

We offer systems ranging from 50 kg/day for smaller clinics to over 2,000 kg/day for large hospitals and industrial facilities. Our team will help determine the optimal capacity based on your waste generation volumes.

Question 9

What are the power requirements for your systems?

Accepted Answer

Power requirements vary by system size and type. Typical installations require 380-480V three-phase power. Our Eboiler systems operate on natural gas supply for efficient steam generation. Detailed specifications are provided during consultation.

Question 10

Do your systems require special facility modifications?

Accepted Answer

Most installations require minimal facility modifications. We need adequate space, appropriate electrical supply, and ventilation. Our engineering team conducts a site assessment to determine specific requirements for your facility.

Question 11

What is the lifespan of your equipment?

Accepted Answer

Our systems are designed for 15-20 years of operation with proper maintenance. Key components are built to industrial standards with replaceable wear parts available throughout the equipment lifetime.

Question 12

Are your systems certified for use in Canada?

Accepted Answer

We are actively working with federal and provincial regulatory authorities to obtain all necessary certifications for the Canadian market. Our Alberta operations are progressing through the approval process with AEPA, AER, and Health Canada.

Question 13

What environmental standards do your systems meet?

Accepted Answer

Our systems are designed to meet or exceed ISO 14001 environmental management standards, as well as applicable EPA, EU, and WHO guidelines for waste treatment. Specific certifications vary by region and are detailed in our compliance documentation.

Question 14

Do your systems comply with healthcare waste regulations?

Accepted Answer

Yes, our healthcare systems are designed to meet stringent biomedical waste treatment standards including STAATT Level III sterilization requirements. We work with regulatory bodies to ensure compliance with local healthcare waste management regulations.

Question 15

How do you handle regulatory differences between provinces?

Accepted Answer

Our compliance team monitors regulatory requirements across all Canadian provinces. We provide jurisdiction-specific documentation and work directly with provincial authorities to ensure your installation meets all local requirements.

Question 16

Can you provide compliance documentation for audits?

Accepted Answer

Yes, we provide comprehensive compliance documentation including treatment validation reports, emissions data, and certification records. Our systems also include digital logging for audit trail requirements.

Question 17

How much do your systems cost?

Accepted Answer

System pricing varies based on capacity, configuration, and installation requirements. We provide detailed quotes after understanding your specific needs. Contact our sales team for a customized proposal.

Question 18

Do you offer financing or leasing options?

Accepted Answer

Yes, we offer flexible financing arrangements including lease-to-own and equipment financing through our financial partners. We can structure payment plans that align with your budget and operational requirements.

Question 19

What is included in the purchase price?

Accepted Answer

Our standard packages include the equipment, installation, commissioning, operator training, and initial warranty coverage. Extended service agreements and consumables can be added based on your preferences. We also offer operations as a service for facilities that prefer not to operate the equipment themselves.

Question 20

How long does it take to receive equipment after ordering?

Accepted Answer

From initial deposit, equipment typically takes 3-5 months for shipping and installation. We provide detailed delivery timelines during the quoting process and keep you informed throughout manufacturing and logistics.

Question 21

Do you offer pilot programs or trials?

Accepted Answer

We can arrange demonstration visits to existing installations and discuss pilot program options for qualified facilities. Contact us to learn about current trial opportunities.

Question 22

What warranty coverage do you provide?

Accepted Answer

Standard warranty includes comprehensive coverage for manufacturing defects and component failures. Extended warranty and service agreements are available for additional peace of mind.

Question 23

What training do you provide for operators?

Accepted Answer

We provide comprehensive operator training during installation, including system operation, safety procedures, basic maintenance, and troubleshooting. Refresher training and advanced courses are available as needed.

Question 24

How do I get technical support?

Accepted Answer

Technical support is available during business hours (9:00 AM - 6:00 PM MST, Monday-Friday). Emergency support is available 24/7 for critical issues. Contact us by phone or email, or use the remote diagnostics feature built into our systems.

Question 25

What preventive maintenance is required?

Accepted Answer

Regular maintenance includes filter replacement, calibration checks, and component inspections. We provide detailed maintenance schedules and can arrange service contracts for hassle-free upkeep.

Question 26

Do you offer on-site service?

Accepted Answer

Yes, our service technicians provide on-site support across Canada. We also offer remote diagnostics to quickly identify and resolve many issues without a site visit.

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